• Is it safe to use my credit card or debit card?
• What forms of payment do you accept?
• What countries do you ship to? What is the shipping cost and delivery time?
• What is your return policy?
• What is the currency your products listed in? Payment in what currency accepted?
• What is your privacy policy?
• Do you sell your products wholesale?
• Do you have printed catalogue?
• How to take care of genuine exotic leather products?
• Is it legal to purchase exotic leather products?

Q: Is it safe to use my credit card or debit card?

A: Your credit card information is inputted directly into secure server of www.ccnow.com. CC Now is an authorized retailer for goods and services provided by www.leatheroftheworld.eu
Your credit card number is not stored on our website or customer database. The transfer is done via a secure, 128 bit encryption algorithm to ensure a safe, secure transaction. Ordering with www.leatheroftheworld.eu is very secure.
Using your credit card online through our handy and secure E-commerce ordering system is as safe as doing buying at your local department store. All credit card information is encrypted and transmitted without risk using our Secure Sockets Layer (SSL) protocol.

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Q: What forms of payment do you accept?

A: Currently we accept credit card and PayPal payments through secure payment server as well and payments to our bank account and Western Union money transfers. Credit card and other payments acceptable:

• Visa
• Master Card
• American Express
• Discover / Novus
• JCB
• Diner`s Club
• PayPal through the shopping cart
  
• Pay Pal directly to our PayPal account
• Western Union Money Transfer
• Direct bank deposit (wire transfer)

Please email us at info@leatheroftheworld.eu if you prefer payment other then credit card or PayPal through shopping cart of our web site.
Please include following information in the email so we can process your order without any delays:
- list of products you would like to purchase (product codes and quantity)
- your preferable payment method
When we get this information we will send you invoice and payment instructions.

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Q: What countries do you ship to? What is the shipping cost and delivery time?

A: We accept worldwide orders. Our preferred shipping method is registered airmail and it works well - all our Customers are satisfied. Shipping cost varies depending on order volume. Average order shipping cost is €8.00 -  €16.00
Delivery time is about 10 - 14 days worldwide.
You may like to contact your nearest post office if you do not receive the mail after waiting for a reasonable length of time as it might have been held in the post office if unclaimed during the initial delivery.

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Q: What is your return policy?

A: If you are not satisfied with your purchase you can exchange it within 15 days of order is received. Products are returnable at customer`s expense. Customer is paying actual shipping cost for replacement items.
All returns should be neatly boxed, in new condition and include a return memo indicating date or purchase, order number and reason for return.
In case if damaged merchandise is received we will ship replacement item at our cost.
Contact us at info@leatheroftheworld.eu and request a Return Authorization form via E-mail. Complete the form and return the form and the unique product item to the return address on the form. Return shipping is your responsibility.
Exchanges, swaps, or returns for credit will not be handled unless we receive the request for a Return Authorization form within 15 days after you receive the merchandise.

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Q: What is the currency your products listed in? Payment in what currency accepted?

A: Prices listed in our web site are in Euro. If Visa or Master Card is used to pay an order payment can be done in the following currencies:

• USD - U.S. Dollar
• GBP - Great British Pound Sterling
• INR - Indian Rupee
• CAD - Canadian Dollar
• AUD - Australian Dollar
• JPY - Japanese Yen
• CHF - Swiss Franc
• SEK - Swedish Krona
• NOK - Norwegian Krone
• DKK - Danish Krone
• NZD - New Zealand Dollar
• HKD - Hong Kong Dollar
• ZAR - South African Rand

Currency other then Euro can be chosen in our shopping cart and conversion will be done at exchange rate of day of purchase.

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Q: What is your privacy policy?

A: YOUR PRIVACY IS IMPORTANT TO US.
All personal information submitted by our visitors is used only by leatheroftheworld.eu to process orders, which have been placed by our customers; or to answer your inquiries about our products, or services.
We protect your privacy by encrypting all order information, which is sent via secure server to us. All information remains secure.
We strive to treat you the way we want to be treated. We do not sell, rent or transmit personal information to other organizations or any third parties.

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Q: Do you sell your products wholesale?

A: Yes, we sell exotic leather products wholesale. Please visit our wholesale enquiry page for more information. All of the products listed at www.leatheroftheworld.eu are available for wholesale purchases.
Also we manufacture customs designs, OEM products to customer specification. You are welcome to place an order for your designs to be manufactured or products to be made with your logo / brand on them.

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Q: Do you have printed catalogue?

A: We offer only online Retail Products Catalog and Wholesale Distributor Products CD Catalog; no longer providing ”printed” catalogs. New models are added to our products line monthly so it’s not possible to keep printed catalogue updated.

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Q: How to take care of genuine exotic leather products?

A: To keep a fine leather product looking new and lustrous, it should be properly cared for. A regular cleaning with a soft brush or dry cloth is essential for preserving the life of your leather goods. After considerable use or after leather product has gotten muddy or extremely dirty, it should be thoroughly cleaned down to its pours.
After a deep cleaning, a leather product should then be conditioned to replenish the lost emollients. Again, there are many products available but their basic premise is the same. Add moisture to leather to seal it and keep it from drying. A good product to use is URAD - leather cleaner, conditioner and protectant for any color leather. URAD opens the pores of the leather, lifts the dirt out to be carried away on a sponge, and it has lanolin in it that provides the conditioning and carnauba sap to provide the protection. You can get more detail on URAD and purchase at www.urad.com
Never use conditioners not formulated for use on leather.
Leather products made of animals such as crocodiles, snakes, ostriches, sharks are different from ones made of cow skin. These animals have special membranes that keep the scales together. Because of these special membranes, the leather products should be cleaned and conditioned more frequently than products made of other animals. However the procedures are the same.
Take care of your leather. Always keep it in a clean dry place. It will continue to look new and you will enjoy it for a long, long, long time.

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Q: Is it legal to purchase exotic leather products?

A: All skins used to manufacture our products are legally obtained in full compliance with CITES regulations.
Also, most of skins coming from farmed animals to preserve wild life.

CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) regulations, allow people and wildlife to co-exist and thrive.

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